Shivas Eye Care (we, us, our) operates a WhatsApp-based appointment booking service for patients in India. This Privacy Policy describes how we collect, use, disclose and protect personal data in connection with that service. By using our service, you agree to this Policy.

1) What We Collect

• Identity & contact: name, WhatsApp number, optional email.
• Appointment details: preferred date/time, department/doctor, notes you provide.
• Communication metadata: message timestamps, delivery/read status, templates used.
• Technical logs: IP address, user agent, and webhook request logs (for security and troubleshooting).

2) How We Collect

• Directly from you on WhatsApp chats or web forms.
• Automatically via our WhatsApp Business API / Meta webhooks.
• From our clinic/hospital staff when they create or modify a booking for you.

3) Why We Use Your Data

• To schedule, confirm, and manage medical appointments and reminders.
• To communicate about rescheduling, cancellations, or basic pre-visit instructions.
• To improve our service, quality assurance, and analytics (in aggregated/de-identified form where possible).
• To secure our systems, prevent fraud/misuse, and comply with law.

We do not sell your personal data.

4) Legal Basis & Consent (India)

We rely on your consent and legitimate uses under applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 ("DPDP Act"). You may withdraw consent at any time by contacting us; doing so may affect our ability to provide appointments.

5) WhatsApp & Third Parties

• Messages are sent/received through the WhatsApp Business Platform (operated by Meta). Your use of WhatsApp is also governed by WhatsApp’s own terms and privacy policy.
• We may use service providers (e.g., hosting, SMS/voice reminder, analytics limited to operational metrics). They process data under contracts and only as instructed by us.

6) Sharing & Disclosures

• With doctors/clinics involved in your appointment.
• With vendors who provide infrastructure or customer support to us (bound by confidentiality and security obligations).
• When required by applicable law, regulation, or legal process, or to protect rights and safety.

7) Storage, Security & Location

• Data is stored in secure systems with access limited to authorized personnel.
• We apply reasonable technical and organizational measures (encryption in transit, access controls, logging).
• Data may be processed or stored outside India by our processors; we ensure contractual protections for such transfers as required by law.

8) Retention

We retain personal data only as long as needed for appointment services and legitimate business or legal purposes. Records may be kept for audit, regulatory, or dispute purposes as permitted by law.

9) Your Rights

Subject to applicable law, including the DPDP Act, you may:

• Request access to the personal data we hold about you.
• Request correction or updating of inaccurate or incomplete data.
• Request deletion/erasure and withdraw consent (where applicable).
• Make a complaint to our Grievance Officer and escalate to the Data Protection Board of India if unsatisfied.
• Nominate another person to exercise rights on your behalf in case of incapacity (where applicable).

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on requests.

10) Children’s Data

Our service is intended for adults. If you are a parent/guardian and believe your child has provided personal data, please contact us to delete or manage it.

11) Cookies & Website

If you visit our website, we may use minimal cookies or local storage for functionality and security. You can control cookies via your browser settings.

12) Changes to This Policy

We may update this Policy from time to time. The “Effective Date” above shows the latest revision. Significant changes will be communicated via our usual channels.

13) Contact & Grievance Officer (India)

Email: shivaseyecare@gmail.com
Phone: 9840088522
Address: 134/1818, 13th Main Rd, Thiruvalluvar Colony, Anna Nagar, Chennai, Tamil Nadu 600040

Grievance Officer: Grievance Officer
Email: shivaseyecare@gmail.com
Address: 134/1818, 13th Main Rd, Thiruvalluvar Colony, Anna Nagar, Chennai, Tamil Nadu 600040